Frequently Asked Questions
COFFEE
Every batch is roasted in small quantities at our roastery. We only sell coffee that is roasted recently, ensuring you get peak flavor and aroma in every bag.
You can safely store the coffee in the original Flour & Feine bag, as it’s designed with a one-way valve to keep it fresh. Just reseal it tightly and keep it in a cool, dry place away from sunlight.
Yes. All our coffee is roasted in-house at our roastery. This allows us full control over freshness, consistency, and quality.
No. The tasting notes (like cocoa, citrus, or caramel) are the natural characteristics of the coffee bean based on its origin, process, and roast profile. Nothing artificial is added.
COOKIES
Yes, all cookies are baked fresh in-house every day using high-quality ingredients.
No. Every cookie is made with clean, simple ingredients and contains no artificial preservatives.
They stay fresh for 15 days if stored in an airtight container. Warm them slightly for the best experience.
We offer only eggless options. Each product page clearly mentions the ingredients for transparency.
ONLINE STORE
Orders placed online are processed within 24 - 48 hours. Delivery timelines depend on your location and the courier partner.
Yes. For B2B, wholesale, or corporate gifting, you can head to our Business Enquiry page and submit your details. Our team will get in touch within 1 - 2 business days.
Have a question not answered in our FAQs
We'd love to hear from you!