Last updated: October 14, 2024

This Privacy Policy explains how Radical Squadrle Hospitality LLP (“we”, “us”, “our”, or the “Company”) collects, uses, and protects personal information when you visit or make a purchase from https://flourfeine.com (the “Site”) or otherwise interact with our products and services (collectively, the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully to understand how we handle your personal data.

1. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business, legal, or operational requirements. The updated version will be posted on our Site with a new “Last Updated” date. Continued use of the Site after changes means you accept the revised policy.

2. Information We Collect

The type of information we collect depends on how you interact with us.

a. Information You Provide Directly
This includes:

· Contact details such as your name, phone number, email address, and postal address.

· Order and payment details such as billing/shipping address, order history, and payment confirmations.

· Account information like usernames, passwords, and security questions.

· Shopping preferences, wish lists, loyalty points, and reviews.

· Customer support communications, including messages sent through our Site or email.

b. Information Collected Automatically
We collect data about how you use our Site through cookies and similar tracking technologies. This may include:

· IP address, device type, and browser details.

· Pages viewed, time spent, and navigation paths.

· General location inferred from your IP address.

c. Information from Third Parties
We may also receive information from:

· Payment gateways and fulfilment partners for order processing.

· Analytics and marketing platforms that help us understand usage trends.

· External platforms (like Shopify) that support our online store.

3. How We Use Your Information

We use your personal information for the following purposes:

· To Provide and Deliver Products: Process payments, fulfil orders, ship products, handle returns, and manage your account.

· To Communicate: Send order updates, respond to queries, and provide customer support.

· To Improve Services: Enhance our website, products, and user experience.

· For Marketing and Promotions: Share offers, newsletters, or event updates (you can opt out anytime).

· For Security and Legal Compliance: Detect and prevent fraud, comply with applicable laws, and enforce our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

· Remember your preferences and login details.

· Analyse site performance and visitor behaviour.

· Personalize shopping experiences and marketing content.

You can disable cookies through your browser settings, but doing so may affect how our Site functions.

5. How We Share Information

We may share your personal information only when necessary and in accordance with this Privacy Policy. This may include sharing with:

· Service Providers: For payment processing, logistics, analytics, and customer support.

· Business and Marketing Partners: Who assist with promotions and campaigns.

· Affiliates or Subsidiaries: Within our corporate structure, as part of regular operations.

· Legal and Regulatory Bodies: When required by law or to protect our rights.

· In Business Transactions: Such as mergers, acquisitions, or restructuring.

We do not sell or rent your personal information.

6. Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal data. However, no online system is entirely secure, and we cannot guarantee absolute protection.

We retain personal information only as long as necessary to fulfill the purposes outlined here, comply with legal obligations, or resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

· Access the personal data we hold about you.

· Request correction or deletion of your data.

· Withdraw consent for marketing communications.

· Restrict or object to certain processing activities.

· Request data portability (transfer of your data to another provider).

You can exercise these rights by contacting us at info@flourfeine.com. We may need to verify your identity before processing certain requests.

8. Third-Party Links

Our Site may link to third-party websites for convenience or reference. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of those sites before sharing any personal information.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us so we can delete it.

10. International Data Transfers

Your personal information may be processed outside of your country (for example, by third-party service providers). When we transfer data internationally, we do so using appropriate safeguards in compliance with applicable data protection laws.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please reach out to us:
info@flourfeine.com

Shop No. 4, Iris Shopping Building, Hiranandani Meadows, Gladys Alwares Road, Thane 400610, India